Warranty Information

Warranty Information

Media Point AI Private Limited

Last Updated: September 22, 2026 | Version 2.0

Important Notice:

At Media Point AI Private Limited, we stand behind the quality of our products and services. Our warranty policies are designed to provide you with peace of mind and protect your investment.

Table of Contents

1 Warranty Overview

At Media Point AI Private Limited, we are committed to providing high-quality products and services that meet your expectations. Our warranty policies are designed to protect you against manufacturing defects and ensure your satisfaction with our products.

We offer comprehensive warranty coverage on all our products, with terms and conditions varying based on the product category. Our goal is to provide you with a hassle-free warranty experience through our dedicated support team.

Note:

Warranty coverage begins from the date of purchase. Please retain your purchase invoice or receipt as proof of purchase for all warranty claims.

2 Hardware Warranty

All hardware products purchased from Media Point AI Private Limited are covered by comprehensive warranty protection. The warranty terms vary by product category:

💻
Computers & Laptops
Manufacturer warranty applies
1-3 Years
🔧
Components
CPU, Motherboard, RAM, Storage, GPU
1-5 Years
🖥️
Peripherals
Monitors, Keyboards, Mice, Printers
1-3 Years
📱
Consumer Electronics
Smartphones, Smartwatches, Audio Devices
1-2 Years
  • Coverage: Manufacturing defects, hardware failure, and performance issues
  • Service: Repair, replacement, or refund as per manufacturer policy
  • Terms: Warranty terms vary by brand and product model
Note:

Specific warranty duration for each product is mentioned on the product page. Please refer to the product description for exact warranty terms.

3 Custom PC Assembly Warranty

We take pride in our custom PC assembly services. Every custom PC built by our expert technicians comes with a comprehensive warranty to ensure your peace of mind.

🛠️
Assembly Warranty
Expert Assembly & Testing
1 Year
🔬
Component Warranty
All Hardware Components
As per Manufacturer
💡
Technical Support
Installation & Configuration Help
Lifetime
  • Assembly Warranty: 1-year warranty on assembly workmanship and quality
  • Component Warranty: Manufacturer warranty applies to all components (1-5 years)
  • Technical Support: Free lifetime technical support for setup and configuration
  • Testing: Each PC undergoes rigorous testing before delivery
Quality Guarantee:

If your custom PC has any assembly-related issues within the first year, we will repair it free of charge. We stand behind our workmanship and quality.

4 Software & Digital Products Warranty

Our software and digital products come with specific warranty terms based on the nature of the product and the licensing agreement.

💻
Software Development
Custom Software & Applications
3 Months
🌐
Website Development
Websites & E-commerce Platforms
1 Year
🤖
AI Solutions
Custom AI & ML Solutions
6 Months
  • Software Development: 3-month warranty on bug fixes and performance issues
  • Website Development: 1-year warranty on functionality and security updates
  • AI Solutions: 6-month warranty on model accuracy and performance
  • Digital Products: Warranty terms as per the specific licensing agreement
Note:

Digital products are provided "as-is" and warranty is limited to delivery and functionality as described in the product specification.

5 Manufacturer Warranty

For all branded hardware products, the manufacturer's warranty applies. We act as an authorized partner and assist you in processing warranty claims with the manufacturer.

  • Brand Warranty: All hardware products come with the manufacturer's standard warranty
  • Claim Assistance: We help you file warranty claims with the manufacturer
  • Service Centers: Manufacturer-authorized service centers handle repairs and replacements
  • Warranty Period: As specified by the manufacturer (typically 1-5 years)
Important:

Manufacturer warranty terms and conditions apply. Media Point AI Private Limited is not responsible for manufacturer warranty claims but provides full support in the claim process.

6 Warranty Claim Process

Our warranty claim process is simple and designed to resolve your issues quickly:

1
Contact Support
Email or call us with your order details
2
Provide Details
Share issue description and photos if applicable
3
Diagnostic
Our team diagnoses the issue
4
Resolution
Repair, replacement, or refund processed
  • Step 1: Contact our support team via email or phone with your order number
  • Step 2: Provide a detailed description of the issue and supporting evidence
  • Step 3: Our technical team will diagnose the issue within 2-3 business days
  • Step 4: Resolution will be provided based on the warranty terms (repair, replacement, or refund)
Processing Time:

Warranty claims are typically processed within 5-7 business days from the date of claim submission.

7 What is Not Covered

The following are not covered under our warranty policies:

Not Covered:
  • Physical damage, including drops, impacts, and liquid spills
  • Damage caused by misuse, neglect, or improper handling
  • Damage caused by unauthorized repairs or modifications
  • Normal wear and tear, including scratches and cosmetic damage
  • Damage caused by power surges, electrical faults, or voltage fluctuations
  • Damage caused by viruses, malware, or software issues
  • Loss of data or software during repair or replacement
  • Products without original packaging or proof of purchase
  • Consumable items such as batteries, power adapters, and cables
Note:

If damage is found to be caused by user error or misuse, warranty claims will be rejected, and repair charges may apply.

8 Warranty Period

The warranty period varies based on the product type:

  • Hardware Products: 1-5 years (as per manufacturer)
  • Custom PC Assembly: 1 year on assembly services
  • Software Development: 3 months on bug fixes
  • Website Development: 1 year on functionality
  • AI Solutions: 6 months on model performance
  • Digital Products: As per licensing agreement
Important:

The warranty period begins from the date of purchase. Please ensure you retain your invoice or receipt as proof of purchase.

9 Contact Information

For warranty claims, technical support, or any questions regarding our warranty policies, please contact us:

Media Point AI Private Limited

Email: support@mediapointai.com

Phone: +91 9431874361

Address: Building No. CN146, Sarbahda, Post Sarbahda, Gaya, Bihar – 823311, India.

Support Hours: Monday to Friday, 9:00 AM - 6:00 PM IST

Please have your order number and product details ready when contacting us for warranty support. This will help us assist you more efficiently.

By purchasing our products, you agree to the warranty terms and conditions outlined above.

Version 2.0 | Last Updated: September 22, 2026