Financial Policy

Refund & Cancellation Policy

Media Point AI Pvt Ltd

Effective Date: 22 September, 2026 | Version 2.0

Important Notice:

At Media Point AI Pvt Ltd, we strive to provide high-quality products and services to our customers. Please read our Refund & Cancellation Policy carefully before making a purchase.

Table of Contents

1 Introduction

This Refund & Cancellation Policy ("Policy") governs the terms and conditions under which Media Point AI Pvt Ltd ("Company", "we", "us") provides refunds and accepts order cancellations for our products and services. By purchasing our products or services, you acknowledge and agree to this Policy.

We are committed to customer satisfaction and strive to resolve any issues promptly and fairly. However, due to the nature of our products and services, certain limitations and conditions apply to refunds and cancellations.

2 Digital Products & Services

Important:

Payments made for digital products and services are generally non-refundable once the work has commenced or the service has been delivered.

Digital products and services include, but are not limited to:

  • Software Development: Custom software applications, mobile apps, enterprise solutions
  • Website Development: Responsive websites, e-commerce platforms, web applications
  • AI Solutions: Artificial intelligence tools, chatbots, automation solutions, machine learning models
  • Digital Media Services: Video editing, graphic design, content creation, animation
  • Consulting Services: IT consulting, business consulting, technical advisory
  • Technical Support: Premium support, maintenance services, system administration
  • Software Licenses: Licensed software, SaaS subscriptions, API access
  • Digital Downloads: E-books, templates, design assets, digital art

Once work has commenced on any digital service or the digital product has been delivered, refunds will not be issued. We ensure that all deliverables meet the specifications agreed upon before work begins.

3 Custom Projects

Non-Refundable:

Custom-built software, websites, AI solutions, PC configurations, and other personalized services are developed according to customer requirements and are therefore non-refundable after project approval or work commencement.

Custom projects are tailored specifically to meet your unique business requirements. Due to the personalized nature of these services:

  • Project Approval: Once you approve the project scope, timeline, and deliverables, the project is considered confirmed.
  • Work Commencement: As soon as work begins on your custom project, the payment becomes non-refundable.
  • Milestone Payments: If the project is divided into milestones, each milestone payment is non-refundable once that milestone is completed.
  • Revisions: We provide reasonable revisions within the scope of the project. Additional revisions beyond the agreed scope may incur extra charges.

We recommend discussing all requirements in detail before approving the project to ensure complete satisfaction.

4 PC Assembly & Hardware Products

Hardware Warranty:

For hardware products and custom PC assemblies, manufacturer warranty terms shall apply. Any hardware defects or warranty claims must be handled according to the respective manufacturer's warranty policy.

When you purchase hardware products or custom PC assemblies from us:

  • Manufacturer Warranty: All hardware components come with the manufacturer's standard warranty. We are not responsible for manufacturer warranty claims.
  • DOA (Dead on Arrival): If you receive a defective product, you must notify us within 24 hours of delivery. DOA products will be replaced as per manufacturer policy.
  • Assembly Warranty: We provide a 1-year warranty on PC assembly services. If the PC fails due to assembly issues, we will repair it free of charge.
  • Physical Damage: Physical damage, liquid damage, or misuse of hardware is not covered under any warranty.
  • Shipping Damage: If the product is damaged during shipping, please contact us immediately. We will assist you with the claim process.
Note:

Refunds for hardware products are subject to the manufacturer's return policy. We will assist you in processing returns with the manufacturer when applicable.

5 Order Cancellation

Orders may be cancelled under the following conditions:

  • Before Work Begins: Orders can be cancelled before work begins on digital services or before the product is shipped for hardware orders.
  • Refund Eligibility: Refund eligibility for cancelled orders will be reviewed on a case-by-case basis.
  • Cancellation Charges: Administrative or processing charges may apply for cancelled orders.
  • Custom Projects: Once work has commenced on custom projects, cancellation will not be possible.
  • Digital Products: Digital products cannot be cancelled once delivered.
Important:

To cancel an order, you must contact us immediately at support@mediapointai.com. We cannot guarantee cancellation if work has already begun.

6 Refund Processing

Approved Refunds:

If a refund is approved by Media Point AI Pvt Ltd, the refund will be processed within 7–15 business days through the original payment method.

The refund process involves the following steps:

1 Request Submit refund request
2 Review Case-by-case review
3 Approval If eligible
4 Processing 7-15 business days
5 Completion Refund completed
  • Refund Request: Submit your refund request via email with order details.
  • Review Period: We will review your request within 3-5 business days.
  • Approval: If approved, we will notify you via email.
  • Processing Time: Refunds are processed within 7-15 business days from the date of approval.
  • Payment Method: Refunds are issued to the original payment method used for the purchase.
  • Bank Processing: Additional time may be required by your bank or payment processor.

7 Non-Refundable Items

The following items are non-refundable:

  • Completed digital services
  • Delivered software products
  • Downloadable digital products
  • Custom-developed solutions
  • Services already rendered
  • Consulting and advisory services
  • Training and educational materials
  • Licensed software (after activation)
  • API access and subscriptions
  • Domain registration and hosting services

These items are non-refundable because they involve significant customization, intellectual property, or irreversibility of service delivery. We recommend reviewing all requirements carefully before making a purchase.

8 Exceptions

Exception Handling:

In rare cases, exceptions to this policy may be made at the sole discretion of Media Point AI Pvt Ltd. Any exceptions will be documented and communicated in writing.

While we strive to adhere to this policy strictly, we understand that exceptional circumstances may arise. Exceptions may be considered in the following cases:

  • Technical Issues: If the delivered product or service is significantly different from what was agreed upon.
  • Non-Delivery: If the product or service was never delivered despite payment.
  • Billing Errors: If you were charged incorrectly due to a billing error.
  • Fraudulent Transactions: In cases of unauthorized or fraudulent transactions.

All exception requests will be reviewed on a case-by-case basis. We reserve the right to refuse any exception request.

9 Contact Information

For refund, cancellation, or billing-related inquiries, please contact us:

Media Point AI Pvt Ltd

Email: support@mediapointai.com

Phone: +91 9431874361

Address: Building No. CN146, Sarbahda, Post Sarbahda, Gaya, Bihar – 823311, India.

Support Hours: Monday to Friday, 9:00 AM - 6:00 PM IST

Please include your order number and a detailed description of your issue when contacting us. This will help us assist you more efficiently.

By purchasing our products or services, you acknowledge and agree to this Refund & Cancellation Policy.

Version 2.0 | Last Updated: September 22, 2026